In line with our values of transparency and integrity, So They Can will provide stakeholders and the general public with information about our operations and programs.
Examples of information which So They Can shares openly include our legal status, purpose and governance structure; descriptions of our programs and projects; organisational policies, financial and annual reports, strategic documents, memberships and accreditations, our strategic partners and main supporters and case stories from our projects.
So They Can aims to increase accountability, transparency, openness and participation by sharing this information. Additionally, where information is requested So They Can will endeavour to provide this information where it is deemed to be within the interest of stakeholders, partners, donors, supporters, media and the general public.
How to request information
The So They Can website contains a vast amount of information which you may wish to access. If the requested information is not available on the website you can contact So They Can to obtain the information using the contact details below.
Email: [email protected]
Phone: +61 2 9966 5225
Mail: So They Can International
Each request should contain the information requested with dates and any other details as required.
The Chief Operations Officer will ensure that all requests for information are address in the appropriate manner. A request for information will be acknowledged within 5 business days and responded to within 20 business days. Where a request for information is denied reasons will be provided.
Requests may be denied for various reasons including where requests are not made in good faith or are deemed to be vexatious. Information will not be provided where it may impact on the security of our staff, privacy concerns, breach of confidentiality or copyright limitations.
Where So They Can considers that the cost of disclosure, whether as a time cost or a monetary cost, would be disproportionate to the request, the request may be declined.
All So They Can information is published in English; some policies have been translated into Swahili.
Information prior to the commencement of this policy may be considered however while So They Can will make reasonable efforts to deal with requests for this information, it is more likely that historic information will not be disclosed.
An appeals process is available to the requester if they are not satisfied with the outcome of their request. This would be reviewed by the Chief Executive Officer.
Revised: 15 February 2021